At SPFX Supply, we are committed to providing our customers with high-quality products and ensuring a positive shopping experience. We understand that there may be instances where you need to return a product. To make the return process as straightforward as possible, we have established the following Expendable Goods Return Policy:
1. Eligibility for Returns:
We accept returns for expendable goods under the following conditions:
The product is unopened, unused, and in its original packaging.
The return request is made within 30 days of the original purchase date.
The product is in resalable condition and free from any damage or signs of wear.
2. Non-Returnable Items:
Certain products are not eligible for return. These include:
Perishable items with an expired shelf life.
Products that have been opened, used, or are no longer in their original packaging.
Customized or personalized items.
Items marked as final sale.
3. Return Process:
To initiate a return, please follow these steps:
Contact us at Sales@SPFXSupply.com to request a Return.
Provide your order number, details of the product you wish to return, and the reason for the return.
Our team will provide you with further instructions on how to complete your return.
4. Return Shipping:
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the product. SPFX Supply is not responsible for any packages that are lost or damaged during return transit.
5. Refund Process:
Upon receiving and inspecting the returned product, we will process your refund within 10 business days. The refund will be issued in the same form of payment used for the original purchase.
6. Restocking Fee:
For certain items, a restocking fee may apply. This fee will be communicated to you by our customer service team when you request a Return Authorization.
7. Exchanges:
We do not offer direct exchanges for expendable goods. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
8. Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer service team within 7 days of receipt. We will arrange for a replacement or refund at our discretion.
9. Customer Responsibility:
It is the customer's responsibility to ensure that the return package is securely packed and correctly labelled. Any damage to the product during return shipping due to inadequate packaging is the customer's responsibility.
10. Contact Information:
If you have any questions or need assistance with the return process, please reach out to our customer service team at sales@SPFXSupply.com