SPFX Supply charges a $50 diagnostic fee to assess your fog machine, which covers a full inspection and repair estimate. If you proceed with the repair, labour is billed at $45 per hour. The diagnostic fee ensures you receive a clear breakdown of the issue before committing to any work.

SPFX Supply is an authorized Look Solutions service centre, providing factory-certified repairs for all Look Solutions fog and haze machines including the Viper NT, Viper 2.6, Cryo Fog, Unique, and Tiny series using genuine OEM replacement parts.

The SPFX Supply repair centre is located at 333 Bering Ave, Unit 100, in Toronto, Ontario M8Z 3A8. You can drop off your fog machine in person or contact us to arrange shipping for units outside the Greater Toronto Area.

Repair timelines depend on the specific issue and parts availability. After the initial $50 diagnostic assessment, SPFX Supply will provide you with an estimated repair timeline along with a detailed quote so you know exactly what to expect before any work begins.

Professional fog machines like the Look Solutions Viper NT are significant investments, and most common issues such as clogged heat exchangers or faulty pumps can be repaired at a fraction of the replacement cost. Having your machine serviced by an authorized repair centre also preserves your manufacturer warranty and extends the equipment's lifespan.